{"id":125625,"date":"2020-08-06T11:23:50","date_gmt":"2020-08-06T17:23:50","guid":{"rendered":"https:\/\/communique.uccs.edu\/?p=125625"},"modified":"2020-08-06T11:23:51","modified_gmt":"2020-08-06T17:23:51","slug":"oit-help-desk-now-open-for-in-person-appointments","status":"publish","type":"post","link":"https:\/\/communique.uccs.edu\/?p=125625","title":{"rendered":"OIT Help Desk now open for in-person appointments"},"content":{"rendered":"\n
\"\"<\/a><\/figure><\/div>\n\n\n\n

The Office of Information Technology Help Desk is back to\non-campus business, with some modifications.<\/p>\n\n\n\n

 The Help Desk,\nlocated on the first floor of the El Pomar Center, is serving on-campus\ncustomers by appointment only Monday through Friday, from 8 a.m. to 6 p.m.<\/p>\n\n\n\n

Those seeking in-person computer troubleshooting and assistance should first schedule an appointment via phone or the Help Desk live chat<\/a>. Customers may also use two self-service kiosks installed outside of the Help Desk window, which will allow them to get information or schedule appointments.<\/p>\n\n\n\n

Next, customers should complete UCCS\u2019 daily health assessment<\/a> online prior to their scheduled appointment. If they have not completed the assessment at the time of their appointment, their technician will instruct them to do so before the appointment can commence. <\/p>\n\n\n\n

The Help Desk windows will be closed when not in use for\nscheduled appointments. Walk-up customers will not be served, and all customers\nand Help Desk employees must wear a face covering for the duration of the\nappointment. As an additional health and safety protocol, technicians will wear\ngloves when handling customer equipment. Equipment that is not immediately\nneeded will be placed in a 10-day quarantine.<\/p>\n\n\n\n

Customers can continue to check out equipment using OIT\u2019s contactless locker system. To check out or return equipment, use OIT\u2019s Self-Service Portal<\/a>. Select either Device Checkout or Return Request under Personal Computing and follow the instructions listed. Technicians will coordinate contactless pickups and returns through these lockers.<\/p>\n\n\n\n

Technical assistance from OIT is always available after hours, weekends, and during school closures through the Help Desk live chat, by calling 719-255-3536 or by using the Help Desk Knowledge Base<\/a>. \u200b<\/p>\n","protected":false},"excerpt":{"rendered":"

The Office of Information Technology Help Desk is back to on-campus, in-person appointments following health and safety guidelines. (More)<\/a><\/p>\n<\/div>","protected":false},"author":27,"featured_media":125629,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_post_was_ever_published":false,"_links_to":"","_links_to_target":""},"categories":[1,49],"tags":[331,77],"class_list":["post-125625","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-all","category-campus-announcements","tag-campus-announcements","tag-office-of-information-technology"],"jetpack_featured_media_url":"https:\/\/communique.uccs.edu\/wp-content\/uploads\/2020\/08\/Chromebooks-1-scaled.jpg","jetpack_shortlink":"https:\/\/wp.me\/p1mBpJ-wGd","jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/posts\/125625","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/users\/27"}],"replies":[{"embeddable":true,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcomments&post=125625"}],"version-history":[{"count":6,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/posts\/125625\/revisions"}],"predecessor-version":[{"id":125634,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/posts\/125625\/revisions\/125634"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=\/wp\/v2\/media\/125629"}],"wp:attachment":[{"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fmedia&parent=125625"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=%2Fwp%2Fv2%2Fcategories&post=125625"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/communique.uccs.edu\/index.php?rest_route=%2Fwp%2Fv2%2Ftags&post=125625"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}